Terms of Service: Gold Oliv (Pty) Ltd

1. Nature of Service

Gold Oliv (Pty) Ltd (hereafter "the Company") provides professional clinical advocacy, health management, and logistics coordination services for pet owners. The Company is not a veterinary practice. We do not provide medical diagnoses, surgical procedures, emergency clinical care, or pharmaceutical prescriptions. Our role is to act as a professional intermediary between the Client and third-party veterinary specialists.


2. Membership & Engagement

● Bespoke Capacity: To ensure the highest level of dedicated advocacy, the Company operates at a strictly limited capacity. Intake of new clients is at the sole discretion of the Founder.
● Billing Cycle: All memberships are billed monthly in advance unless a bespoke annual retainer is specified.
● Currency: While international rates (USD/GBP) are displayed for convenience, final billing is subject to current exchange rate fluctuations at the time of the transaction.
● Cancellations: Membership may be canceled with thirty (30) days' written notice.


3. Third-Party Services

The Company coordinates with third-party providers, including but not limited to, veterinary specialists, diagnostic laboratories, and international relocation agents.

● The Company is not liable for the clinical outcomes, professional conduct, or service failures of these independent third parties.
● Any medical decisions made for the pet remain the sole responsibility of the Client in consultation with their licensed treating veterinarian.


4. Global Mobility & Compliance

While Gold Oliv coordinates global transit, all international relocation is conducted in accordance with international live animal regulations. The Client is responsible for ensuring all medical history and documentation provided are accurate for customs and health certification purposes.


5. Data Privacy & The Health Vault

The Company utilizes secure digital environments (the "Health Vault") to store sensitive clinical records. By using our services, the Client consents to the Company sharing these records with relevant veterinary specialists as part of the advocacy process.


6. Limitation of Liability

Gold Oliv (Pty) Ltd and its founder, Olivier Kola, shall not be held liable for any indirect, incidental, or consequential damages arising from the clinical health of the pet or the actions of third-party medical providers. Our liability is strictly limited to the professional management and coordination of the agreed-upon advocacy services.


7. Governing Law

These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Privacy Policy: Gold Oliv (Pty) Ltd

1. Introduction

Gold Oliv (Pty) Ltd (“the Company”) is committed to protecting the privacy and confidentiality of our clients and their animal companions. This policy outlines how we collect, store, and share personal and clinical information in accordance with the Protection of Personal Information Act (POPIA) and other relevant global data standards.


2. Information We Collect

To provide bespoke clinical advocacy, we collect:

● Personal Identification: Name, contact details, and residency information.
● Clinical Data: Veterinary records, diagnostic results, medication history, and specialist reports.
● Travel Information: Passport details and relocation history for the purpose of global mobility coordination.



3. The "Health Vault" & Data Security

All clinical records are stored within the Gold Oliv Health Vault, a secure digital environment. We implement strict administrative and technical safeguards to ensure that sensitive data is protected against unauthorized access, loss, or disclosure.


4. How We Share Your Information

As a clinical liaison service, we share information strictly on a "need-to-know" basis with:

● Licensed veterinary specialists and diagnostic clinics.
● Vetted international relocation agents and airline health authorities.
● Third-party laboratory services. We do not sell, rent, or trade your personal data to third parties for marketing purposes.



5. Client Rights You have the right to:

● Access the information held in your pet’s Health Vault at any time.
● Request the correction or deletion of personal data.
● Withdraw consent for data sharing (noting that this may limit our ability to provide advocacy services).



6. Data Retention We retain clinical records for the duration of your membership and for a period thereafter as required by professional record-keeping standards or legal obligations.


7. Contact Information For any inquiries regarding your data privacy, please contact:
Olivier Kola, Founder & Information Officer: concierge@goldoliv.com

Clinical Disclaimer

Gold Oliv is a professional clinical consultancy and advocacy service. We are not a veterinary practice. We do not diagnose, treat, or provide emergency medical interventions. All medical decisions remain the responsibility of your attending Veterinarian.